(Whenever I remember that weekend, a tear of joy comes out. What a mix of emotions!)
Let me tell you our story.
Once upon a time a boy saw his life changed by an epidemic in March 2020. That epidemic stopped the world and the country as he knew it changed. Everyone wanted to fight the invisible enemy but the truth was that there wasn’t enough protection for everyone – the problem was something so close to all of us but for him, he saw his friends, family and acquaintances trying to make this world a little better – his mom is sewing scrubs for the NHS (in the video), friends and family have donated old bedsheets and going round collecting them. Then he started asking more questions and looking around, he saw that his old school were building visors and through that he ended up in touch with Carlton (in the video) which later he put him in touch with local councillor who sits on a team of local authority resiliency forum. Before go further, we would like to say a huge thank you to every single volunteer and organisation who has pulled together to solve the current supply chain issues being faced by frontline staff and key workers.
As the knowledge event approaches, ServiceNow surprised us and decided to make the world more digital. For the first time, we had the opportunity to participate in the ServiceNow event. Looking at Bill’s letter, and the response to COVID-19 with Emergency Response applications being made available and even demo instances for non-customers, we were overwhelmed with the opportunity – the CreatorCon Virtual Hackathon could not have happened at a more appropriate time. And.. the same boy who saw his life changed, was the same boy who made us all believe that KICK would be THE idea. We discussed, we planned, we delivered and this was the result. Hope you like it.
Introducing KICK – when supply meets emergency demand.
The platform to effectively manage demand and supply of key items during the crisis. KICK provides in time solutions for independent small businesses to provide click and collect services, available for voluntary groups to provide and manufacture goods and protective equipment. Key workers to source PPE. Requests can be made, stock can be transferred, logistics managed. Our solution easily serves the needs of local, regional and global groups looking to procure or source critical Personal Protective Equipment. We focused the tool on simplicity and usability using some of core platform features that have been bread and butter of ServiceNow.
Features embedded into our app include (but not limited to);
• Agent Workspace.
• Virtual Agent.
• NLU.
• Flow designer.
• Mobile app with barcode scanning.
• Service Portal to provide a simple interface for non-technical users.
• Service Catalog.
• Procurement for stock and transfer functionality.
• Knowledge Management.
