ServiceNow support didn’t provide too much information about the steps to fix
Execute operation on script include ‘hr_PortalUtil’ from scope ‘Global’ was denied – Support and Troubleshooting (servicenow.com)
Error:
Execute operation on script include ‘todoPageUtils’ from scope ‘GRC: Risk Management’ was denied. The application ‘GRC: Risk Management’ must declare a cross scope access privilege. Please contact the application admin to update their access requests.
How to fix this issue?
- Go to “Application Restricted Caller Access” (sys_restricted_caller_access) table
- Change status to “Allowed”.
* Make sure you’ve captured the entry into your update set.
