I had few incidents in the past when entities get inactivated by mistake so I decided to leverage our entity management and improve UX to allow them (managers) to receive a popup message before they proceed with inactivation of an entity Continue Reading
Participated in ServiceNOW CreatorCon with KICK (May 2020) – Winners in the Manufacturing category, top 5 finalists in the #CreatorCon2020 finale. Continue Reading
Improve your notifications by using mail scripts and email templates Continue Reading
According to ServiceNow documentation, Customer Service Management application enables you to route cases to available customer service agents with the necessary skill sets. Agents can make use of response templates and search tools to search the knowledge base and community and provide timely, informative responses to customers. Continue Reading
This series of photos was inspired by Occam’s famous saying that ‘Entities should not be multiplied unnecessarily’. Continue Reading
If you clone the widget data-table into your scoped app, GlideTableDescriptor is not allowed in scoped applications. Continue Reading
Apparently a new color definition (sys_report_color) “Risk Progress” has been introduced with New York release, changing the heatmap colors from using native UI14 Green/Red/Yellow to “Risk Progress Critical/High/Medium/Low/None”. They are no longer vivid, they look faded and washed out. This is confirmed by taking a look at NY release application files and searching for “sn_risk_color_setting” records.
According to Changes to New York features and products (https://docs.servicenow.com/bundle/newyork-release-notes/page/release-notes/summary/rn-summary-changes.html), it has been improved color contrast and modernized visualizations in the Performance Analytics and Reporting applications create a more consistent user experience. Continue Reading
This onLoad client script shows how to change the background color of form buttons in ServiceNow. For this example, I set up the script to change the color of the ‘Approve and ‘Reject’ buttons on the approval form to green and red respectively. The script itself is pretty straight-forward and can be used as a model for targeting other DOM elements using client-side JavaScript Continue Reading
The article below is intended for any person customise your Workflows. As I mentioned in other articles, regardless of your task, there aren’t always enough hours in the day to get everything done. As a result, you constantly feel like you’re always behind. And that’s just not good for your productivity or your health. Instead of putting in those extra hours, you can become more effective at work by focusing on what really matters. And you can get started with that ASAP by applying this quick scalable solution to your scripts. Continue Reading
Renders a single select control for a choosing array. Then in the processing script, the developer can use the values to query or insert a record into a table. Continue Reading
